Return Policy Information
Celestial Gems USA wants you to be completely satisfied with your purchase. This page outlines my return policy to ensure a smooth and transparent process.
Condition of Returned Items
If an item is not returned in its original condition, the buyer is responsible for any loss in value. Please include your order number in your return, so I can process your refund promptly.
Return Timeframe
Customers have 14 days from the date of delivery to return an item for a full refund or exchange.
Return Shipping Costs
The customer is responsible for return shipping costs unless the item was broken, or damaged during shipping. In such cases, Celestial Gems USA will cover the return shipping expenses.
Need Help?
If you have any questions or concerns regarding my return policy, please don't hesitate to contact me. I am here to assist you!
